GET IN TOUCH
We’d love to hear from you
Questions about booking, a call that needs help, or a charity partnership — email us and we will help.
Need help with a call right now?
Put URGENT and your booking time in the subject line. Urgent and safety emails go to the front of the queue.
Hospitals & charities
Running a children’s hospital, hospice or care program? Apply to Santa’s Giving Program for free Santa visits for children in your care.
Manage a booking
Reschedule, update Santa’s notebook or cancel in your dashboard — no need to wait for us.
Our support promise
| Type of request | First reply | Resolved |
|---|---|---|
| Safety concern | Planned: within 10 minutes | Reviewed same day |
| Call happening now / within 2 hours | Planned: within 10 minutes | Before your call time where possible |
| Booking change or refund | Planned: within 10 minutes | Within 1 business day |
| General question | Planned: within 10 minutes | Within 1 business day |