Privacy Policy
Last updated: October 22, 2026 · Applies to bookasantacall.com and Book a Santa Call video calls in the United States and Canada.
The short version
- A parent or guardian books every call. We don’t knowingly collect information directly from children.
- We collect only what Santa needs to make the call personal, plus what we need to take payment and send you your call link.
- Calls are not recorded.
- Santa’s notebook is automatically deleted 24 hours after your appointment. You can delete it sooner at any time.
- We never sell your or your child’s personal information, and we never use it for advertising.
- We don’t use your child’s voice, image or notebook to train AI models.
What we collect
Information you give us (the parent)
| Information | Why |
|---|---|
| Your email address and name (optional) | To send your confirmation, call link, reminders and receipt; to let you manage your booking. |
| Password or sign-in with Google/Apple (optional) | To create your account. |
| Child’s first name or nickname and age range | So Santa can greet your child and speak at the right level. |
| Santa’s notebook (wishes, proud moments, pets, things to avoid) | To personalise the call. |
| Gift giver’s name, message and recipient parent’s email | To deliver a gifted call. |
| Payment details | Processed directly by our payment provider. We never see or store full card numbers. |
| Messages you send us | To answer your questions. |
Information collected during the call
To make the call work, live audio from your device is streamed to our voice providers and processed in real time so Santa can hear and respond. Your camera is not used, and calls are not recorded.
Information collected automatically
Basic technical data such as device type, browser, approximate location (city/region from IP address, used to set your time zone), connection quality, and pages visited. We use this to run the service, prevent fraud and fix problems.
Children’s privacy
Book a Santa Call is designed for families, and the service is booked and managed by adults. We comply with the U.S. Children’s Online Privacy Protection Act (COPPA) and Canadian privacy law. Before a call, the parent or guardian confirms they are the child’s parent or legal guardian, consents to the collection described here, and agrees to be present during the call.
Santa is designed never to ask a child for their full name, address, school, phone number, photos or other contact information. If a child volunteers such information during the call, it is not stored.
Parents can review, change or delete their child’s information at any time from their dashboard or by emailing hello@bookasantacall.com, and may refuse further collection by cancelling the call.
How we use information
- To provide and personalise your Santa call
- To process payments, refunds and gifts
- To send booking emails and reminders (and, only with your permission, occasional Book a Santa Call news you can unsubscribe from)
- To provide customer support
- To keep the service safe, including reviewing reported concerns
- To measure and improve reliability and performance using aggregated, de-identified data
- To comply with legal obligations
How Santa uses your notebook
Santa is a real-time AI character. During your call, the AI system receives your child’s first name, age range and notebook so it can personalise the conversation. Our AI providers process this data only to deliver your call, under contracts that prohibit them from using it to train their models or for any other purpose. [CONFIRM WITH EACH AI VENDOR’S DATA TERMS]
Who we share information with
We share information only with service providers who help us run Book a Santa Call, under written agreements requiring them to protect it:
- Payment processing — Stripe
- Real-time video and AI processing — Anam (Santa’s video) and ElevenLabs (Santa’s voice and conversation)
- Cloud hosting — Cloudflare (website) and Supabase (database, in Canada)
- Email delivery — Brevo
- Customer support tools — our business email
We may disclose information if required by law, to protect the safety of a child or others, or as part of a business transfer (in which case this policy continues to apply). We do not sell or rent personal information and do not share it for cross-context behavioural advertising.
Some providers may process information outside your province, state or country, including in the United States. When that happens, we use contractual and technical safeguards to protect it.
How long we keep information
| Information | Kept for |
|---|---|
| Live call audio and video | Not stored (processed in real time only) |
| Keepsake recording (optional) | Until you delete it, or [12] months |
| Santa’s notebook and child’s first name | Deleted automatically 24 hours after the appointment |
| Account and booking history | Until you delete your account |
| Payment and tax records | As required by law (typically 6–7 years) |
| Support emails | [24] months |
Security
We use encryption in transit (TLS) and at rest, strict access controls, and regular security reviews. Only staff who need access to help you can see booking information. No system is perfectly secure; if a breach affecting your information occurs, we will notify you and regulators as required by law.
Your rights and choices
Wherever you live, you can:
- Access the information we hold about you and your child
- Correct inaccurate information
- Delete your child’s notebook, your bookings or your whole account
- Withdraw consent and opt out of marketing emails
- Receive a copy of your information
Use your dashboard or email hello@bookasantacall.com. We respond within 30 days (often much sooner) and may need to verify your identity.
U.S. state privacy rights
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with consumer privacy laws may have additional rights, including the right to know, delete, correct and opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined. You may use an authorised agent, and we will not discriminate against you for exercising your rights.
Canadian privacy rights
We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, including Quebec’s Law 25. Our Privacy Officer is responsible for our compliance and can be reached at hello@bookasantacall.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial commissioner.
Cookies and similar technologies
We use essential cookies to keep you signed in and process bookings, and — only with your consent where required — analytics cookies to understand how the site is used. We do not use advertising cookies on pages where calls take place. You can change your choices any time in Cookie settings.
Changes to this policy
If we make material changes, we will update the date above and notify you by email before they take effect for existing bookings.
Contact us
Book a Santa Call — Edmonton Event Rentals
16645 114 Ave NW, Edmonton, AB T5M 3P9, Canada
Privacy Officer: hello@bookasantacall.com
General help: hello@bookasantacall.com