Santa video call FAQ

Each live call with Santa lasts 7 minutes — long enough for a real conversation, short enough to hold a little one’s attention.

Yes, it’s live and two-way. Santa hears your child and responds in real time. Santa is an AI character; parents choose an available appointment and stay nearby.

After booking, you fill in Santa’s notebook: name, age, wishes, proud moments, pets and anything to avoid. Santa only knows what you choose to share.

Children from about 2 to 10 love it most. Santa adapts how he speaks to the age you select when booking.

Siblings are welcome to sit together and say hello. For a fully personal experience, we recommend each child has their own call — book them back to back.

Never. Santa only hints at gifts you’ve approved in the notebook, and never promises anything.

It’s even better — a video call, so your child sees Santa as well as hears him. It works on your phone, tablet or computer.

Yes. Christmas Eve calls run from 9 AM to 8:30 PM in your local time. More about Christmas Eve calls.

Yes, from 7 AM to 8:30 PM local time. Morning calls right after presents are the most popular. More about Christmas Day calls.

Yes, all day on December 26 — and it usually has the most open times. More about Boxing Day calls.

No. Every call is $19.90 USD, including December 24, 25 and 26.

We reserve capacity so every holiday call starts on time with no waiting. Once a holiday’s slots are full, we close bookings for that day.

$19.90 USD per child for a 7-minute personalized live call. Each extra child is 20% off and gets their own back-to-back visit. Taxes, if any, are shown at checkout.

You sign in with a one-time code we email you, so there’s no password to remember. Children never need an account.

About 60 seconds. You can add Santa’s details later, any time before the call.

Yes, free, up to 2 hours before your call, to any open time.

If Santa can’t connect because of a problem on our side, we refund you in full. You can reschedule free up to 2 hours before your visit. See our Terms.

Book a Santa Call is available across the United States and Canada, in every time zone. Prices are in USD.

Selecting a time creates a temporary hold, not a confirmed booking. Your booking is confirmed only after payment is successful and you receive your confirmation email. A booking reference alone is not confirmation. If you have been charged but have not received the email, check your spam folder and contact us before paying again.

Apple Pay, Google Pay and all major credit and debit cards. Payments are handled by a secure, PCI-compliant payment processor.

Yes. A parent books and stays nearby. Santa never asks for personal information, keeps conversation child-appropriate, and gently redirects anything off-topic. Read our safety approach.

Keepsake recording is not currently enabled. Any future recording option will require separate parent permission before recording begins.

Your email, your child’s first name and age range, and what you add to Santa’s notebook. The notebook is erased after the visit. See our Privacy Policy.

Santa follows strict guardrails designed for young children and is monitored for quality. If anything ever feels wrong, email us — safety reports should be marked urgent. We review safety reports first.

No. The call opens in your web browser from the link in your email.

iPhone, iPad, Android phones and tablets, Mac, Windows PC and Chromebook — any device with a camera, microphone and a modern browser.

A connection that handles FaceTime or Zoom is plenty — around 5 Mbps. Run the 30-second device check beforehand.

If the connection drops, open your visit again from My visits or your email link to rejoin for the time that remains. If we can’t connect your call because of a problem on our side, we refund you in full.

Gift purchases aren’t open yet. For now, the child’s parent books the call and can add a message from you to Santa’s notebook, and Santa will pass it on.

Gift purchases are not open yet. Gift terms will be published before gift sales open.